Privacy & Cookie Policy

1. Our Commitment to Your Privacy

Wall Bed King (operated by IZN Ltd) is committed to protecting the privacy and confidentiality of our customers. This Privacy Policy explains what personal data we collect when you visit our website, place an order, or speak with our support team, and how that information is handled in accordance with the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR).

2. Information We Collect

We may collect and process the following information:

• Contact Details: Your name, billing address, delivery address, email address, and phone number.
• Order Information: Products purchased, dimensions, options, transaction reference, and delivery instructions.
• Technical Data: IP address, browser type, device information, and pages visited (via cookies).
• Customer Communications: Records of correspondence if you contact our sales or technical support teams.

3. How We Use Your Information

Your personal information is used solely for legitimate business purposes:

• To process and fulfill your order, including scheduling delivery and communicating shipping updates.
• To handle payments securely via authorized payment gateways (e.g. PayPal, Worldpay).
• To provide customer support, warranty verification, and technical assembly guidance.
• To improve our website functionality and user experience.

We never sell, rent, or trade your personal information to third-party advertisers.

4. Payment Security & Data Retention

All online card payments are processed using 256-bit Secure Socket Layer (SSL) encryption through Level 1 PCI-DSS compliant payment providers. We do not store or process payment card numbers on our servers.

We retain customer order records only for as long as necessary to satisfy accounting, legal, and warranty obligations under our Lifetime Mechanism Warranty.

5. Your Legal Rights

Under UK and EU data protection regulations, you have the right to request access to the personal data we hold about you, request corrections, or request erasure of your data where no overriding legal or warranty obligation applies.

To exercise any of these rights, please email our Data Privacy Officer at support@wallbedking.com.